Appeals Policy

Purpose

fair reconsideration of adverse certification decisions

Scope

This policy applies to UKG personnel, contractors, subject-matter experts, assessors, decision-makers, administrators and candidates to the extent relevant to their role.

Mandatory controls

• Appeals must identify the decision, grounds and supporting evidence.
• Deadlines and submission channels are published.
• The appeal reviewer should be independent from the original decision where required.
• An appeal reviews process/evidence; it does not lower the competence standard.
• The outcome and reasons are communicated and recorded.

Required records

• Appeal, evidence, reviewer, outcome and corrective action.

Review and control

This controlled document is reviewed at least annually and whenever there is a material legal, scheme, technology, risk or accreditation change. The English master controls; translations must be reviewed after a material English change.