Policies & Governance Centre
The policy centre groups all public rules under one auditable structure so external reviewers can see scope, ownership and process logic clearly.
Certification Rules
Eligibility, assessment, examination, decision, recertification and status controls.
Integrity & Impartiality
Conflict of interest, confidentiality, exam security and candidate conduct.
Data & Information
Privacy, records retention, cookie notice, information security and access rights.
Public Protection
Complaints, appeals, refunds, terms of use and certificate-use rules.
Operational Governance
Outsourcing, accessibility, AI-assisted assessment controls and quality review.
How the System Works
AApplication
Candidate identity and eligibility evidence are submitted and reviewed.
BAssessment
Knowledge and practical components are delivered from scheme-controlled assets.
CDecision
A documented certification decision is recorded after review of evidence and results.
DLifecycle
Issuance, verification, suspension, withdrawal and recertification are tracked.
How these policies work together
The policy centre is intended to be read as one control framework. General policies apply across UKG services, while a certification scheme may add specific requirements for a particular credential. Where two rules differ, the more specific current scheme rule normally governs the certification activity, subject to law and contractual rights.
- Check the current policy before paying, applying, sitting an assessment or requesting recertification.
- Keep your application, invoice and credential reference when contacting UKG.
- Use Appeals for a challenge to a certification decision and Complaints for service or conduct concerns.
- Use the live verification register when checking credential status.
Policy ownership and updates
Public policies are controlled content. UKG may revise them for legal, operational, security or certification-system changes. Material changes are published and records may retain the policy version relevant to an earlier transaction.
