Surveillance & Ongoing Monitoring Policy
Monitoring information that may affect continued certification.
Purpose
monitoring information that may affect continued certification
Scope
This policy applies to UKG personnel, contractors, subject-matter experts, assessors, decision-makers, administrators and candidates to the extent relevant to their role.
Mandatory controls
- UKG may consider substantiated complaints, misuse of marks, fraud, material ethics breaches and scheme-specific surveillance evidence.
- Monitoring must be proportionate to the scheme and risk.
- Adverse information is assessed fairly and the certificate holder may be asked for a response.
- Surveillance can lead to no action, corrective action, suspension, withdrawal or other scheme-defined outcome.
Required records
- Complaint/surveillance evidence, review, actions and status change.
Review and control
This controlled document is reviewed at least annually and whenever there is a material legal, scheme, technology, risk or accreditation change. The English master controls; translations must be reviewed after a material English change.