UKGLTD Membership Agreement

1. Parties

This Agreement is made between UNITED KNOWLEDGE GROUP LTD, a company registered in England and Wales under company number 16959290 ("UKGLTD", "we"), and the individual or organisation named in the membership application ("Member", "you"). Where an organisation applies, the person accepting this Agreement confirms that they are authorised to bind that organisation.

2. Meaning and limitations of membership

UKGLTD membership is a private professional association service. Membership is not an academic qualification, a licence, a government or statutory recognition, a regulated professional status, a UKAS accreditation, an Ofqual-regulated qualification or a certification of competence. Membership of any category, including Fellow, Verified and Trainer & Coach categories, does not authorise the Member to claim that UKGLTD has accredited, certified or endorsed their services unless a separate written UKGLTD certification decision says so.

3. Eligibility and identity

Each membership category has published eligibility criteria. You must meet the criteria for the category you apply for and provide genuine identity information. UKGLTD may refuse an application that does not meet the criteria, that cannot be verified, or where acceptance would conflict with UKGLTD policies or the law.

4. Accuracy of the application

You confirm that all information and documents submitted are true, complete, current and your own. You must tell UKGLTD promptly if any material information changes. Knowingly providing false, misleading or altered information is a material breach of this Agreement.

5. Document verification

Where a category includes document verification, UKGLTD reviews only the specific documents and items stated in the verification scope shown on your membership record. Document verification confirms that the stated items were reviewed at a point in time; it is not a professional certification, an assessment of competence or a guarantee of the quality of your services.

6. Professional conduct

Members must act honestly, lawfully and respectfully, must not misrepresent their status, qualifications or relationship with UKGLTD, and must comply with the UKGLTD Code of Ethics and the Badge Usage Policy as updated from time to time.

7. Initial review and final approval

Submitting an application or paying a fee does not create membership. UKGLTD first carries out an initial eligibility review. If the application is approved for payment you will be invited to pay. After payment UKGLTD carries out a separate final approval. Membership starts only when final approval is recorded and you are notified. Fellowship is never awarded automatically on payment and is subject to an eligibility assessment.

8. Annual fees and payment

The annual fee, currency and any applicable taxes are shown before payment. Fees for institutional memberships and strategic partnerships may be set by quotation or written agreement. Payments are processed by our payment provider. UKGLTD treats a payment as received only after confirmation from the payment provider or an authorised UKGLTD finance record.

9. Cancellation and refunds

If UKGLTD declines your application after you have paid, the fee will be refunded in full to the original payment method unless a different lawful arrangement is agreed with you. Consumers may have a statutory right to cancel within 14 days of the contract being formed. Nothing in this Agreement removes or limits statutory consumer rights. Any request for services to begin within the cancellation period must be made separately and expressly and will not be inferred from acceptance of this Agreement.

10. Term and renewal

Unless the category or a written agreement states otherwise, membership lasts 12 months from the date of final approval. Membership does not renew automatically and no recurring charge is taken unless you separately and expressly agree to a recurring payment arrangement. You may request renewal through your account. Renewal requires payment of the applicable renewal fee and UKGLTD approval. If you renew before expiry, the remaining paid period is preserved.

11. Public profile and directory consent

Inclusion in the public member directory is optional and requires your separate consent. Only the approved profile fields you choose to publish are displayed. Changes to publicly visible or verified information are reviewed by UKGLTD before publication; the previously approved version remains visible until a decision is made. You may withdraw directory consent at any time.

12. Badge and logo licence

While your membership is active, UKGLTD grants you a limited, personal (or, for organisations, organisation-specific), non-exclusive, non-transferable, non-sublicensable and revocable licence to display only the official badge assigned to your membership category, in accordance with the Badge Usage Policy. The licence ends automatically on expiry, suspension, termination or refusal of renewal.

13. Intellectual property

All UKGLTD names, logos, badges, certificate designs, website content and materials remain the intellectual property of UKGLTD or its licensors. You must not modify, imitate, resell or register any UKGLTD mark or design, or use it in a way that suggests a different status from the one you actually hold.

14. Suspension, termination and appeals

UKGLTD may suspend or terminate membership for a material breach, including misrepresentation, misuse of badges or serious misconduct. Except where urgent temporary action is necessary to prevent fraud or harm, UKGLTD will give notice, explain the concern and allow you to respond before making a decision. You may appeal a decision under the published UKGLTD Appeals Policy. You may end your membership at any time by notifying UKGLTD; statutory refund rights apply where relevant.

15. Complaints and dispute resolution

Complaints may be made under the published UKGLTD Complaints Policy. The parties will attempt in good faith to resolve any dispute through that process before starting formal proceedings, without affecting any right you have to use statutory or alternative dispute resolution.

16. Data protection and retention

UKGLTD processes personal data and evidence to administer membership, verify information, perform this Agreement, prevent fraud and meet legal obligations, as described in the UKGLTD Privacy Notice and Data Retention Policy. UKGLTD is registered with the UK Information Commissioner's Office. Identity and supporting documents are stored privately and are never published. Network identifiers recorded at acceptance are retained only for the period stated in the retention settings.

17. Human review of automated assessments

Any automated check or software-assisted screening used during the application is advisory only. Every eligibility, approval, refusal, suspension and termination decision is made or confirmed by an authorised person, and you may ask for human reconsideration of any decision.

18. Liability

UKGLTD does not exclude or limit liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded. Subject to that, UKGLTD's total liability arising from membership in any membership year is limited to the membership fee paid for that year, and UKGLTD is not liable for indirect or consequential losses or for decisions third parties make on the basis of membership status.

19. Governing law

This Agreement is governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you are a consumer resident elsewhere, you keep the benefit of any mandatory protections of the law of your country of residence.

20. Electronic acceptance and records

By ticking the acceptance boxes and typing your full legal name you sign this Agreement electronically. UKGLTD records the agreement version, a copy of the exact text accepted, its SHA-256 integrity hash, your typed name, the date and time, your network address and browser identifier. You may download a copy of the accepted Agreement from your account. UKGLTD may update this Agreement for future applications and renewals; material changes require new acceptance.